Cookie Policy

Cookies help us deliver our services. By using our services you agree to our use of cookies. Learn more.

 


OK
moneycorp bank
moneycorp bank

Why choose Moneycorp Bank?

Moneycorp Bank can help you save money by using our experience, market knowledge, technology and focus to get you the most competitive exchange rates.

We also take the time to understand your requirements, which helps us to offer guidance on the best solutions. Foreign exchange can be complicated, and our experts are on hand to guide you every step of the way.

How much does it cost?

It is free to open an account with us. Once you have done this you can trade currency over the telephone or through our Moneycorp Bank Online platform.  It costs just £15 to make international payments by phone and fees using our online platform are just £5 (standard) and £9 (express).

How do I make a complaint?

Customer satisfaction is of paramount importance to us, so please let us know if you are not happy with any aspect of our service. We assure you that we will do our best to put matters right as quickly as possible. Please allow us the opportunity to resolve the issue through our official complaints procedure.

If you already have a customer relationship with Moneycorp Bank, please speak to your usual contact with any queries (e.g. your dealer) as they are likely to be in the best position to assist.  Alternatively, you can contact us via any of the methods listed below.

Telephone contacts

International Payments: 0035  (0) 22255600
Wholesale Banknotes: 0035  (0) 22255601

Write to us

Moneycorp Bank

7b King’s Yard Lane

Gibraltar

GX11 1AA

Email

Complaints@moneycorpbank.com

 

What will happen next?

Your complaint will be passed to the relevant department and you can expect an initial acknowledgement of your complaint within 1 business day from the date this is received by Moneycorp Bank.

Moneycorp Bank takes customer complaints very seriously and we will investigate all relevant facts when reviewing your case.  You will receive our final response within 8 weeks of the date of your complaint.

What if I am still unhappy?

We aim to resolve complaints internally. However, if you are not satisfied with our final response you can refer to the Gibraltar Financial Services Commission (FSC) information about making a complaint against a regulated financial or professional services firm at http://www.fsc.gi/consumer/aboutfirm.htm

Currently there is not a financial services ombudsman in Gibraltar. You may consider notifying the Office of Fair Trading. Their contact details are as follows:

Office of Fair Trading

Suite 975 Europort

Gibraltar

Email: oft@gibraltar.gov.gi