Customer satisfaction is of paramount importance to us, so please let us know if you are not happy with any aspect of our service. We assure you that we will do our best to put matters right as quickly as possible. Please allow us the opportunity to resolve the issue through our official complaints procedure.
If you already have a customer relationship with Moneycorp Bank, please speak to your usual contact with any queries (e.g. your dealer) as they are likely to be in the best position to assist. Alternatively, you can contact us via any of the methods listed below.
International Payments: 0035 (0) 22255600
Wholesale Banknotes: 0035 (0) 22255601
Write to us
7b King’s Yard Lane
Gibraltar GX11 1AA
What will happen next?
Your complaint will be passed to the relevant department and you can expect an initial acknowledgement of your complaint within 1 business day from the date this is received by Moneycorp Bank.
Moneycorp Bank takes customer complaints very seriously and we will investigate all relevant facts when reviewing your case. You will receive our final response within 15 working days of the date of your complaint.
What if I am still unhappy?
We aim to resolve complaints internally. However, if you are not satisfied with our final response you can refer to the Gibraltar Financial Services Commission (FSC) information about making a complaint against a regulated financial or professional services firm at http://www.fsc.gi/consumer/aboutfirm.htm
Currently there is not a financial services ombudsman in Gibraltar. You may consider notifying the Office of Fair Trading. Their contact details are as follows:
Office of Fair Trading
Suite 975 Europort