We may process your personal data for the following purposes, depending on how you interact with us.
1. To complete the delivery of our foreign exchange, bank and international payment services (“Services”)
Without your personal data, we would not be able to facilitate your foreign exchange transactions and complete the delivery of our services.
2. To respond to your queries and complaints
Without your personal data, we would not be able to effectively respond and handle queries or complaints. We may keep a record of our correspondence to demonstrate how we communicated with you throughout. We will do this on the basis of our legitimate interests and our legal obligations.
3. To comply with our legal and regulatory obligations
4. To analyse, test and improve our systems and databases
We may use your personal data to ensure that our systems are tested thoroughly. This ensures that the system can cope with comparable volumes of information, that a wide range of realistic scenarios are covered, and that the test will reflect all the possible combinations that occur in the real environment. Test systems are isolated from external networks to ensure that live systems are not compromised. In addition, to ensure data is not compromised, we carry out various risk assessments, and have implemented safeguards to ensure data security. We will do this on the basis of our legitimate interests.
5. To develop new and improved products and services, including conducting market research and product analysis
6. For training and quality purposes
We are continually reviewing the quality of the services we provide in order to improve your experience with Moneycorp. We will do this on the basis of our legitimate interests.
7. To keep you informed about relevant products, special offers and market news
For existing customers who currently agree to receive marketing, we will continue to send you relevant products, special offers and market news unless you tell us otherwise. We will rely on our legitimate interests and the soft opt-in exception made available by the Privacy and Electronic Communications Regulations 2003 to do this.
For new customers, we will only keep you informed about relevant products, special offers and market news where you have explicitly consented
You are free to opt out of receiving marketing communications from us at any time by one of the options set out in the “Managing your marketing preferences” section of this Statement.